Frequently Asked Questions
Everything you need to know about shopping with Black.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are the products on Black covered by a warranty?
Most of our electronic and home goods come with a standard one-year manufacturer's warranty. Please check the specific product page for detailed coverage information.